Update: franny’s Retracts Its Surcharge, Reconfigures Higher Menu Prices
Many of you were noting this morning that franny’s surcharge felt anti-ACA, and, lo and behold, Eater reports now that franny’s is retracting their surcharge. From a new letter just sent out to customers:
It is appearing that many of our guests are viewing the proposed ACA surcharge as anti-Obamacare, which is so unfortunate, because it is in fact, quite the opposite! Through this surcharge, franny’s is embracing Obamacare. Clearly our intent was misunderstood and our guests have made it clear that they would prefer to see higher prices as opposed to a surcharge. We’ve always worked in the service of our staff and guests and will amend our prices accordingly while removing the surcharge entirely.
Initially, we thought, before we start putting $22 pizza on the menu, let’s be transparent about what that money is actually going towards. However, it seems given the stated preference of our guests as well as the potential for misinterpretations into the future, we will retract the surcharge and reconfigure our menu pricing instead.
We hold it essential to who we are as a company to take care of our staff—and our guests. We are listening to you all.