What happened when two friends and I complained to Delta customer service about a recent flight we took.
Is there any job a woman could do that would disqualify her from being a feminist?
I find few things as frustrating as dealing with customer service representatives. Generally, I consider myself a patient person. Slow waitstaff and inefficient baristas are only a mild irritant, like seasonal allergies or when my cat knocks over a full glass of water off my bedside table. I’m effusively polite with those in the service industry, because I remember what it was like to serve demanding customers who want both soy milk and half and half in their iced coffees. I tip well, I smile. But, when it comes to customer service representatives, generally, I’m a giant asshole.
I am, perhaps to my own detriment, a person who doesn’t complain very often.
Adrian Chen lost his laptop at the airport. Jetblue helped him find it.
This weekend, Uber, the venture-funded startup that connects riders with private drivers used surge pricing to gouge riders while it snowed outside. Co-founder Travis Kalanick said the higher prices were to entice more drivers on the road to pick up customers.