Does “Non-Refundable” Mean What We Think It Means?

The consumer advocate at The Washington Post has published a fascinating piece about the intricacies of trying to get a refund on a non-refundable airline ticket.

My Last -$100 Bucks: Picking Up the Phone and Getting My Money Back

It’s easier to spend $100 than to get $100. How did you get your last hundred dollars back, Rebecca Rindler?

Taking the Time to Go Back for That Dollar

Amanda, one of our readers, wrote in to tell us the following story of making the effort to get a small refund.