Does “Non-Refundable” Mean What We Think It Means?

The consumer advocate at The Washington Post has published a fascinating piece about the intricacies of trying to get a refund on a non-refundable airline ticket.

Eating on Airplanes

Why is airplane food often so bad?

Treating Yo’self to a Flight Upgrade

I showed up at the airport three hours before my flight and when I checked in my ticket said I was seated in the back of the plane in a middle seat (I had requested an aisle seat). The self check-in machine said there were no other seats available, but for $61 I could upgrade to a exit row seat with extra legroom.

Companies, Disliked

MarketWatch has a list of the 10 most hated companies in America.