Does “Non-Refundable” Mean What We Think It Means?

The consumer advocate at The Washington Post has published a fascinating piece about the intricacies of trying to get a refund on a non-refundable airline ticket.

Asking for a Refund After Staying in a Horrible Motel Room

It turns out though, that the woman had charged my fellow “rig pig” less than she charged me, about fifty bucks less. When my husband and I checked out, I mentioned the state of the room, and that my pal had paid less, and the motel lady had said she would refund me the difference. This hasn’t happened yet—should I call and follow up?