Changes in the Hotel Industry

Bill Marriott has spent 60 years working for his family hotel group and talked to The Economist about how he’s seen the industry change. Besides making the lobby a more exciting place to hang out, Marriott says they’ve made desks smaller in hotel rooms to provide more space and because people just like working from bed. Also: guests don’t really use the closet and just grab things from their suitcases on the luggage rack.